Privacy Policy

Last Updated: December 4, 2024

At Chartwell Childcare, we are committed to protecting the privacy and confidentiality of the personal information we collect. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with applicable privacy laws.

1. Information We Collect

We collect personal information directly from parents or guardians to provide childcare services and operate efficiently. This information may include:

Child’s Information: Name, date of birth, health and immunization records, dietary restrictions, allergies, emergency contact information.
Parent/Guardian Information: Name, address, phone number, email address, employer details (if necessary).
Website Information: If you use our website, we may collect data such as IP addresses, cookies, and other analytics to improve our services.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide safe and appropriate childcare services.
To communicate with parents and guardians regarding their child’s progress, activities, and health.
To process billing and payments.
To comply with legal and regulatory requirements.
To improve our website and services.

3. Sharing of Information

We respect your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

With government authorities or regulators as required by law (e.g., health or child welfare agencies).
With service providers or partners who assist in delivering our services (e.g., payment processors or software platforms), subject to confidentiality agreements.
With emergency personnel in case of medical or safety emergencies.

4. Security of Information

We take appropriate technical, physical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure storage systems, data encryption, and restricted access for authorized personnel only.

5. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, it will be securely disposed of.

6. Your Rights

As a parent or guardian, you have the right to:

Access the personal information we hold about you or your child.
Request corrections to inaccurate or incomplete information.
Withdraw consent for non-essential uses of your information.
Lodge a complaint with a privacy regulator if you believe your rights have been violated.

7. Use of Cookies on Our Website

Our website may use cookies to enhance user experience and track website performance. You can disable cookies in your browser settings, but some features of the website may not function properly without them.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this page regularly for updates. The "Last Updated" date at the bottom of this page indicates the most recent revisions.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Chartwell Childcare

1106 Gilston Rd, West Vancouver , BC V7S 2E8

Phone: +1 604-970-0008
Email: info@chartwellchildcare.com